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Our Address

42 Westfield Business Park
Bristol, BS1 4QR
United Kingdom

Email

[email protected]

We respond to all enquiries within 24 hours

Working Hours

Monday - Friday: 9:00 - 18:00
Saturday: 10:00 - 14:00
Sunday: Closed

Send Us a Message

Have a question about our services or need guidance on your card retention situation? Complete the form and our team will respond within one business day.

For urgent matters requiring immediate assistance, please mention this in your message and we will prioritise your enquiry.

All communications are treated confidentially in accordance with our privacy policy.

Frequently Asked Questions

Quick answers to common enquiries about our services.

How quickly can I expect a response?

We respond to all enquiries within 24 hours during business days. For express services, we aim to respond within 4 hours.

What information should I have ready?

When contacting us, it helps to know which bank issued your card, where and when the retention occurred, and any reference numbers you may have received from the ATM or your bank.

Do you charge for initial consultations?

Our initial consultation service is priced at £45. This includes a comprehensive assessment of your situation and detailed guidance on next steps. There is no obligation to proceed with additional services.

Can you help with cards from any UK bank?

We have experience with all major UK banks and building societies. Our team maintains current knowledge of procedures across different institutions to provide accurate guidance.

Contact Disclaimer: Messages submitted through this website are for enquiry purposes only. Submission of information does not create a client relationship until services are formally agreed upon. Response times are estimates and may vary during peak periods. For emergencies related to your bank account security, contact your bank directly using the number on their official website.