Privacy Policy

Last updated: 1 January 2024

Introduction

noble-verse is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

noble-verse provides advisory services for individuals experiencing ATM card retention issues. Our registered address is 42 Westfield Business Park, Bristol, BS1 4QR, United Kingdom.

For any privacy-related enquiries, please contact us at [email protected]

Information We Collect

Information You Provide

When you use our services or contact us, we may collect:

• Full name
• Email address
• Information about your card retention incident
• Your bank or financial institution (name only)
• Any additional information you choose to provide in your enquiry

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website address
• Date and time of your visit

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Prepare documentation and guidance related to your case
• Communicate with you about your service request
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and ensure website security

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity: To provide the services you have requested
• Legitimate interests: To improve our services and respond to enquiries
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website (hosting, analytics)
• Professional advisors when necessary for legal or regulatory purposes
• Law enforcement or regulatory bodies when required by law

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Generally, we retain client records for six years following the completion of services, in line with UK business record-keeping requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request that we limit how we use your data
• Portability: Request transfer of your data to another organisation
• Objection: Object to our processing of your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure data storage, and access controls.

International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website. We encourage you to review this page periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Contact Us

For any questions about this Privacy Policy or our data practices, please contact:

noble-verse
42 Westfield Business Park
Bristol, BS1 4QR
United Kingdom

Email: [email protected]