We have received your submission and one of our advisors will be in touch within 24 hours to discuss your situation and the next steps.
Here is what you can expect following your enquiry.
You will receive an email confirming we have received your enquiry with a reference number for your records.
A member of our team will review your case details and prepare personalised guidance for your situation.
We will reach out via email within 24 hours to discuss your options and answer any questions you may have.
Important Reminder: While you wait for our response, if you believe your card was retained due to suspected fraudulent activity, we recommend contacting your bank directly to discuss account security. Our service provides guidance and support, but your bank should be your first point of contact for urgent security concerns.